Our process
How our managed services work for you.
INVENTORY
ASSESSMENT
SOURCING
PROPOSAL
DELIVERY
REVIEW
Inventory & Analysis
Once we receive access to your billing information, we begin by assessing the technology landscape and compiling a comprehensive list of relevant services, equipment, carriers, vendors, and contracts. In addition to analyzing your current service and spend, you may opt to have our team perform a historical audit.
Outside of providing the billing records, your time and effort in the process are minimal. Depending on access to your billing and customer service records, benchmarking and analysis is completed in a few days.
Needs Assessment
Our team systematically conducts needs assessments. We determine and address your needs or “gaps” between current conditions and desired conditions or “wants.” To ensure that we have a clear understanding of all needs, we collaborate with you and all key stakeholders to define sourcing requirements.
We prepare a scope of work to be included in the Request for Proposal (RFP) that is aligned with your business objectives. Once you review and approve the strategy, our team will begin the RFP process.
Strategic Sourcing
Telecommunications and Information Technology are two of an organization’s largest spend categories. Due to their complexity, they can be notoriously difficult to source. We will help your organization reduce costs, achieve desired results, and minimize service delivery intervals with strategic sourcing and procurement solutions.
Count on our experts in the field of provisioned services and IT solutions to manage your next technology upgrade. You need a collaborative approach to vendor selection, and our structured process creates a competitive environment that results in lower acquisition pricing.
RFP Process
We manage the RFP process for you. A structured RFP framework will create a competitive environment which results in lower acquisition pricing for your organization. Once all supplier bids are received, we produce an assessment report evaluating each supplier, their proposal, strengths, weaknesses, service offering, and price comparisons.
Through our strategic relationships with 200+ carriers and suppliers, we provide you with the necessary data to make an informed decision
Service Delivery
Once you have made a final decision, our consultants take the lead in completing negotiations of pricing and service levels and provide all necessary contracts for your review.
Our team oversees the implementation as well as manages the disconnection of old services. We manage escalations to ensure service delivery and the success of your technology deployment.
Billing Review
Post-installation and implementation, our team reviews all pricing to ensure that billing meets contractual terms to ensure compliance.
Moving forward, you will receive dedicated support from one of our dedicated Account Managers. They will assist you with any order, billing, or provisioning issues.