Contact Center Sourcing & Implementation
Financial Institution
Identifying a new and reliable contact center solution was a major corporate initiative for one of our clients in the finance industry. They needed a cost-effective solution that met service level requirements for its national finance and mortgage clients. They also needed help in handling RFP issuance, sourcing, project management, and policy setting for the new solution.
After completing the RFP, we reviewed proposals from the incumbent as well as two competitive providers. We evaluated each solution using a balanced scorecard. We provided the solutions to the client, and upon final approval negotiated the final price and service level agreement. The implementation and voice number porting was project managed to completion. Our team completed the disconnection of all old services. We verified that all new bills matched the terms of the new contract. Lastly, we assisted the client in developing a usage policy and center guidelines for the new system. The sourcing initiative resulted in a seamless technology transformation and a 20 percent annual telecom cost reduction.
The sourcing initiative resulted in a seamless technology transformation and a 20 percent annual telecom cost reduction.
YOUR TOP 3 BENEFITS
Unlimited Supplier Options
You'll get the best supplier options for your company's needs. We will filter the optimum telecom and cloud providers based upon your specific objectives and their strengths.
Single Point of Contact
We will be your single point of contact, meaning less finger pointing and fewer headaches for you. When you've got a question, a concern or an issue to resolve, you only need one phone number.
Strategy & Solutions
Get strategy and experience from a seasoned expert who lives and breathes telecom & cloud integrations. We will carefully construct the perfect customized plan for your company.